FREQUENTLY ASKED QUESTIONS

Your Questions, Answered

WHY SHOULD I BOOK WITH SCOTLAND TRAVEL EXPERT?

Scotland Travel Expert aims to provide unique Scottish holidays for you and your family. We individually tailor our itineraries specifically to meet the needs of you and your travel companions from start to finish.
Personal service is critical to everything we do. We want to ensure your expectations are not just met but exceeded. We aim to be as flexible and transparent as possible giving you the piece of mind that your hard-earned vacation will be trouble-free.
Everything is taken care of for you. We book accommodation, travel tickets, car hire, excursions, etc. We can even make recommendations and dinner reservations as needed. Think of us as your own personal concierge.

CAN I MAKE CHANGES TO ONE OF YOUR ITINERARIES?

Yes absolutely. The itineraries in our tours section are really just a guide. We can combine different element of trips, perhaps part train and driver guided or maybe part train and part self drive. The options and opportunities are endless. Simply just let us know what you would like and we’ll do our very best to deliver.

WHAT DATES DO YOUR TOURS RUN?

All of our tours are individually crafted. We don’t run specific or set departure dates. It’s all tailored around you. Let us know when you would like to travel and we take care of the rest.

HOW MUCH DOES A DRIVER AND GUIDE COST?

Our standard rates for a driver and guide start from £380 for single day tours with a central Scotland pick up. Multi Day tours start from £480 per day subject to group size, itinerary and distance travelled.  This price includes insurance, parking, and drivers accommodation where required. Client accommodation is additional. Please do contact us for your individual no obligation trip quote.

HOW DO I BOOK?

If you’ve already received your individual quote and are happy to proceed please let us know. From there we will direct you to our booking page where you can make a secure online payment.

HOW CAN I PAY?

You can pay online using our secure online payment portal or alternatively by bank transfer.

I’M PLANNING A TRIP FOR A SPECIAL OCCASION. CAN YOU MAKE ADDITIONAL ARRANGEMENTS?

Yes absolutely. Because of the bespoke nature of what we do we can make any additional recommendations or reservations to help make your trip a very special memory. That can range from booking activities or dinner reservations to even organizing a lovely bunch of flowers and champagne to coincide with an anniversary or special occasion

WHAT’S INCLUDED IN MY TRIP?

As standard we include all accommodation including breakfast, travel tickets, car rentals and transfers. We are happy to include additional products or services  as required. A full breakdown of what’s included will be on your invoice prior to payment.

WHAT TYPE OF ACCOMMODATION DO YOU PROVIDE?

We work with a number of accommodation providers ranging from small family run B&Bs to larger franchised hotels. Generally speaking the quality is between 3 and 5 star.
We are hugely passionate about finding the right accommodations for our clients. Each of our accommodations is carefully hand picked to ensure you will have a truly memorable stay there.  Most of them we will have either stayed in or visited ourselves.

DO I NEED TRAVEL INSURANCE?

Whilst it is not a requirement we highly recommend you take out your own individual trip insurance. It will provide an additional level of security for those unknown and unexpected changes in circumstances. 
Due to UK legislation, Scotland Travel Expert is unable to provide individual travel insurance or recommendations of.

IS MY MONEY SAFE?

Scotland Travel Expert is a company committed to customer satisfaction and consumer financial protection. Our packaged trips are in accordance with ''The Package Travel, Package Tours Regulations 1992''. All passengers booking with Scotland Travel Expert are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Scotland Travel Expert.  This insurance has been arranged by Towergate Chapman Stevens through Zurich Insurance PLC.

WHAT WILL THE WEATHER BE LIKE ON MY TRIP?

Where is that crystal ball? The only thing we guarantee is that you will experience weather. Possibly four seasons in one day! The weather in Scotland is notoriously unpredictable. It can be dry, sunny and warm in April or wild, windy and stormy in July. Come prepared. There's no such thing as bad weather, just the wrong clothing! Things can change in minutes and vary within just a few miles. As we often say "Today's rain is tomorrows Whisky!"

DO I NEED TRAVEL INSURANCE?

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CAN YOU BOOK FLIGHTS?

Unfortunately at the moment we are unable to book flights for clients due to insurance limitations. We can however recommend carriers and flight options for internal Scottish and UK flights.

 

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